Birthday Party FAQ
Frequently Asked Questions about our Birthday Party Package
Q. How many people can I have at my party?
A. Your birthday package includes up to 40 people, including the birthday child(ren) and their immediate family. If you choose to, you can have additional guests for a total of 50 people at your party. Each additional guest over that included 40 will be an additional $10 added to your invoice.
Q. When can my guests arrive?
A. Guests can enter the party room starting at 11:00 am. All guests are required to check-in with Guest Services in the Gift Shop as they enter the facility.
Q. May I decorate the party space?
A. Yes! Decorations such as centerpieces, banners, wall décor, and tablecloths are welcome. We DO NOT allow the following decorations/party favors at our facility:
- Candles or any form of fire (birthday cake candles are OK)
These decoration items are prohibited at our facility due to their potential environmental impact on local marine life, including animals in our facility aquaria.
Q. Am I responsible for set-up and clean-up?
A. You are responsible for setting up the birthday space and cleaning it up. Your party host is available to assist you during the designated set-up and clean-up times. Your birthday package includes 30 minutes of set-up before your party start time and 30 minutes of clean-up afterwards.
Q. What is your cancellation policy?
A. All Ocean Institute birthday parties are scheduled on a first-come, first-served basis. A 50% non-refundable deposit is required at the time of booking to reserve the date and space for your party. The remainder of your balance is due at the conclusion for your party.
If your party is canceled 14 days or less from the party date a $75 cancellation fee will be applied to your bill. Any party canceled more than 14 days away from the party date does not require a cancellation fee.
If you would like a more detailed list of frequently asked questions regarding our birthday parties, please email email@example.com.