Birthday Party FAQ
Frequently Asked Questions about our Birthday Party Package
May I decorate the Birthday Room?
You are welcome to decorate the event space 30 minutes prior to the start of your event. Decorations are not included in the birthday party package.
For the health and safety of our animals, the following items are not allowed:
At the Ocean Institute we are committed to reducing waste and promote recycling. We ask that you refrain from using plastic or Styrofoam plates, utensils, and cups, in addition to plastic water bottles. “Earth-friendly” items such as paper or reusable tableware is preferred.
Am I responsible for set-up and clean-up?
The client is responsible for the set-up and clean-up of the event. Your private party host is available half an hour before and after your designated party time to assist you. A trash can will be provided for you and we ask that you please leave your area clean when you are done.
When can guests arrive?
Guests will be allowed to enter the party room starting at 11:00 am.
The client should check in fifteen minutes prior to your scheduled party begins. The party will not begin and your party guests will not be allowed into the facility until the person responsible for paying the bill is present.
A guest list is required for our employees to refer to while guests are arriving. All guests are required to check-in with Guest Services as they enterthe facility. If a guest list is not provided, you may be charged for additional guests who you may not have intended to be a part of your party.
If you have more than 40 guests, an additional fee of $10.00 per person (up to 50 people total) will be added to your invoice. Please note that certain amenities, such as the birthday cake, are limited to 40 people.
What is your cancellation policy?
All Ocean Institute hosted birthday parties are scheduled on a first-come, first- served basis.
A deposit of $150.00 is required to reserve the date and space for your party. Your deposit amount is taken off your total bill at the end of your party. The balance will be due at the conclusion of your party.
If your party is canceled for any reason, a cancellation fee of $75.00 will be applied to your refunded deposit. If canceled less than 14 days, including the 14th day, from your scheduled party, your entire deposit will be forfeited.
Why do you limit the number of guests?
We are committed to providing the best possible experience for all of our guests- which includes child safety. Even though there are usually lots of adults at a birthday party, our party host is there to ensure the safety of our guests and animals at the Ocean Institute. If the group is too large, the experience is not as fun, and we want everyone to enjoy the party. Plus, if there are fewer people, everyone gets a second piece of cake!