Guest Services Coordinator
Under the direction of the Vice President of Marketing, the Guest Services Coordinator supervises the operation and maintenance of quality of the Ocean Institute’s front-line guest services. The coordinator has a lead role in all aspects for the successful completion of reservations by guest services for public programs. The Guest Services Coordinator is the back up to front desk staff when additional customer assistance is needed and manages the Guest Services Staff to maintain the reservations and software systems. In addition, the coordinator may take a leadership role as lead during special events as needed. The coordinator also pulls data from databases for marketing department reporting and data for weekly, monthly and yearly reporting on public programs utilization.